Refund policy
Return & Refund Policy
Shipping: Estimated delivery time is 14-22days.
Free Returns within 15 Days:
Not satisfied with your order? You can return it within 15 days of delivery — completely free! The first return per order is free, up to 5 returns per month.
Return Conditions
To be eligible for a return, the item must be:
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In the same condition you received it
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Unworn or unused
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With tags and in the original packaging
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Accompanied by the receipt or proof of purchase
To start a return, please contact us at hulyananaugrali@gmail.com. Returns must be sent to the following address:
[INSERT RETURN ADDRESS]
Once your return is accepted, we'll send you a free return shipping label and instructions on how to send your item back.
Returns sent without prior approval will not be accepted.
You can always reach us for any return-related questions at hulyananaugrali@gmail.com.
Damages & Issues
Please inspect your item upon delivery. If it’s defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Non-returnable Items
Some items are not eligible for return, including:
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Perishable goods (e.g., food, flowers, plants)
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Custom or personalized items
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Personal care items (e.g., cosmetics)
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Sale items and gift cards
Please contact us if you’re unsure about your item’s eligibility.
EU 14-Day Cooling-Off Period
If you're in the European Union, you have the right to cancel or return your order within 14 days for any reason — no explanation needed. Items must still meet the return conditions listed above.
Refunds
We’ll notify you once we receive and inspect your return. If approved, you’ll be refunded to your original payment method within 10 business days.
Please note: your bank or credit card company may take additional time to process and post the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received a refund, contact us at hulyananaugrali@gmail.com.